We recently received nearly 250 responses to our patient questionnaire, and we are grateful to everyone who took the time to share their experiences and suggestions. After thoroughly reviewing the feedback, we are committed to implementing a number of meaningful changes aimed at improving the quality of care and overall patient experience at our surgery.
Key Improvements:
Enhanced Access to Care:
We are increasing the availability of telephone appointments, particularly for patients managing long-term conditions such as diabetes. In addition, we are pleased to announce the reintroduction of GP telephone consultations—our first since the COVID-19 pandemic.
Accessibility Enhancements:
We have updated and improved our in-surgery signage to better represent the accessibility options available. This includes refreshed bilingual signs and clearer information about services such as chaperone support, hearing loop access, and large print patient leaflets.
Care Navigation Training:
In response to feedback around care navigation, all staff have now completed comprehensive refresher training. This ensures patients are directed to the most appropriate clinician or service at the right time.
Pharmacy Appointment Support:
We now have the ability to book pharmacy appointments online on behalf of patients. Our team can assist you in arranging appointments at your local pharmacy for suitable health concerns.
As part of our ongoing commitment to continuous improvement, we will be launching a second patient satisfaction questionnaire during the summer. This will help us evaluate the effectiveness of the changes we’ve made and guide further improvements.
Thank you for helping us shape a better service for everyone.